Privacy Policy

This Privacy Policy ("Policy") describes how 966pkr ("Platform", "we", "us", "our") collects, processes, stores, shares and protects personal data submitted by or collected from users ("User", "you", "your") of the 966pkr website and associated services available at 966pkr.cam.

966pkr is an online sports betting and casino information platform serving Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. We take our obligations as a data processor seriously and are committed to handling your personal information with care, transparency and integrity.

This Policy applies to all personal data collected through your use of the Platform, whether accessed via desktop, mobile browser or any other device. It applies regardless of the country in which you are located, subject to applicable local data protection laws.

For the purposes of this Policy, the following terms carry the meanings set out below:

966pkr collects only the personal data necessary to operate the Platform, comply with applicable legal obligations and provide a secure, functional betting and casino experience. The categories of personal data we collect include:

We collect personal data through the following channels:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal, contact support, set responsible gambling limits or adjust account preferences.
• Automatically — via cookies, session tracking and server logs when you browse or use the Platform, as described in Section 10 of this Policy.
• From third-party identity verification providers — during the KYC process, we may instruct a trusted verification service to cross-check identity documents. These providers act as Data Processors under documented agreements.
• From payment processors — transaction confirmation data is received from payment processors to update account balances and maintain transaction records.
• From fraud and compliance monitoring systems — automated signals may be received from risk management tools used to detect prohibited conduct as described in our Terms & Conditions.

966pkr processes your personal data on one or more of the following legal bases:

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

966pkr processes your personal data for the following purposes:

• Account registration and management — creating, maintaining and securing your Platform account.
• Identity verification (KYC) — confirming that you meet age and eligibility requirements, and complying with anti-money-laundering obligations.
• Payment processing — facilitating deposits and withdrawals in PKR via available payment channels.
• Bet settlement — calculating and applying the results of sports bets and casino game outcomes to your account balance.
• Fraud prevention and security — detecting and investigating prohibited conduct, multi-accounting, bonus abuse and other fraudulent activity.
• Responsible gambling compliance — applying deposit limits, session controls, self-exclusion measures and monitoring for indicators of problem gambling in accordance with our Responsible Gambling policy.
• Customer support — responding to enquiries submitted via live chat or email, available in English and Urdu.
• Legal and regulatory compliance — meeting obligations under applicable anti-money-laundering, data protection and other laws.
• Platform improvement — analysing usage patterns to improve the Platform's functionality, content and performance.
• Marketing — where you have opted in, sending you information about promotions, bonuses and Platform updates relevant to your use of 966pkr.

966pkr may share your personal data with the following categories of recipient, strictly to the extent necessary for the stated purpose:

966pkr does not share personal data with advertising networks, data brokers or any third party for commercial marketing purposes unrelated to the Platform.

The operation of the 966pkr Platform may involve the transfer of personal data to countries or territories outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers occur, 966pkr takes appropriate measures to ensure that your personal data is protected to a standard consistent with applicable data protection principles. These measures may include contractual data processing agreements incorporating standard clauses, adequacy decisions or other recognised transfer mechanisms.

If you have questions about international data transfers or wish to understand the safeguards in place for a specific transfer, please contact us using the details in Section 16.

966pkr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations — whichever is longer. The following general retention principles apply:

• Account data — retained for the duration of your account and for a period of at least five (5) years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• KYC documentation — retained for a minimum of five (5) years from the date of verification, or longer where required by applicable AML or regulatory law.
• Transaction records — retained for a minimum of five (5) years to support financial audit trails and regulatory compliance.
• Support communications — retained for up to three (3) years from the date of the communication, unless a longer retention period is required for dispute resolution.
• Marketing data — retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within a reasonable period.
• Technical and usage data — retained in identifiable form for up to twelve (12) months, after which it is aggregated or anonymised for analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

966pkr uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns and — where consented — deliver personalised content. The categories of cookies we use are described below:

You can manage cookie settings through your browser's privacy controls. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will impair your ability to use the Platform. For full details on cookies and how to manage them, refer to your browser's help documentation.

966pkr implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, alteration or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest where appropriate.
• Access controls restricting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability management processes.
• Audit logging of access to sensitive data systems.
• Incident response procedures to detect, contain and notify relevant parties in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 966pkr will notify affected Users without undue delay, as required by applicable law.

Subject to applicable law, you have the following rights in relation to your personal data held by 966pkr. To exercise any of these rights, please contact us using the details provided in Section 16.

We aim to respond to all valid data rights requests within 30 days. In complex cases we may extend this by a further 60 days, subject to notifying you of the extension. We will not charge a fee for responding to data rights requests unless they are manifestly unfounded or excessive.

966pkr is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18 — or the higher minimum age required by the applicable operator or license jurisdiction.

If we become aware that we have inadvertently collected personal data from an individual below the applicable minimum age, that account will be closed immediately, all associated data will be deleted without undue delay, and any deposited funds will be returned to the source.

966pkr may send you promotional communications about Platform features, new games (including cricket and PSL betting markets, live casino titles, slots and esports), bonuses and special offers — provided you have given your prior consent to receive such communications at the time of registration or through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Updating your communication preferences within your account settings.
• Contacting our support team via live chat or email at [email protected] and requesting removal from our marketing list.

Opting out of marketing communications does not affect the delivery of transactional or service communications — such as account alerts, KYC requests, deposit confirmations and responsible gambling notices — which are sent on the basis of contractual necessity or legal obligation.

966pkr reserves the right to update this Privacy Policy at any time. Where a change is material — meaning it significantly affects your privacy rights or how your data is processed — we will provide reasonable advance notice via a prominent notice on the Platform and, where practicable, by email to your registered address.

Non-material changes (such as clarifications, corrections of typographic errors or contact detail updates) may take effect immediately. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with any revised terms, you should cease using the Platform and may request account closure by contacting our support team.

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or want to raise a concern about how 966pkr processes your personal data, please contact our support team:

966pkr does not claim to be regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. This Policy is provided for transparency. If you have unresolved concerns, you may wish to seek independent legal advice.